Our Store Policies
At The Knitted MonKey, we aim to put a little love into every package, therefore there are a few things you need to keep in mind when ordering.
Timing of order:
All our products are handmade, so some might take a little longer to reach you. But don’t worry this will be communicated to you when you place your order.
Colours:
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
Delivery and Collection options:
We currently offer delivery via courier, rates vary according to area.
We currently have two collection point at Sandton City and Hyde Park Corner, a collection fee of R30 is applicable.
Payment options:
We are currently accepting EFTs only.
Returns:
We will accept returns within 7 working days. Products will only be accepted if it is in its original packaging and remains unused. Delivery or collection fee charged will not be refunded. No refunds are allowed, items will be permitted for exchange only.
Custom orders:We offer custom colour options to suite everyone’s unique style. If you would like to customize your order kindly select the custom option for colours and add the colours you would like into the notes section. We will then contact you to confirm your colour choice and availability of those colours.
That being said, custom orders may take longer to fulfill, and are dependent on availability and although we choose the best quality materials and have a range of colours we are still limited.
Due to the nature of the handmade products, size and colour may vary.
